ALM 156: Customer Retention – Carrie Hartunian Smith

Customer Retention

Carrie Hartunian Smith -Customer Retention

Carrie Hartunian Smith brings a wealth of experience – and tremendous passion – when it comes to impacting businesses. Her success began shortly after joining a start up media company in 1993. Growing the business from $60K a month in revenue to finishing the first year in business with $7mm, the company had explosive growth each year thereafter. After selling the media company in 2007, Carrie was
asked to stay on with the new organization to be an integral part of their aggressive growth strategy, acquiring 5 media companies in under 2 years. Today, Carrie works with business owners and entrepreneurs to develop accelerated growth strategies in highly competitive industries. She creates and executes strategic growth plans, directing integrations and marketing automation, as well as manages projects and establishes benchmarks for success. Her expertise in fostering winning cultures, increased productivity and reducing costs in mission driven environments are just a few of her recognized talents and is a talented and accomplished leader.

Tweet me @kalynnamadio and use the hashtag #ACTLOCALMarketing to join the conversation.

Customer Retention – Carrie Hartunian Smith

125: Customer Loyalty with Noah Fleming

customer loyalty

Noah Fleming – Cultivating Customer Loyalty

Customer Loyalty could very well be the new key to business growth. You now have permission to stop chasing the next new customer.

Noah Fleming is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value.

He is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. Noah is the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service – EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving.

He’s an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail’s Report on Business Section. Noah has been routinely quoted and mentioned in publications like Forbes, The New York Times, Reuters, and more.

Tweet me @kalynnamadio and use the hashtag #ACTLOCALMarketing to join the conversation.

Customer Loyalty with Noah Fleming

061: Customer Service Trends 2014 w/ Alan Berkson of Freshdesk

Customer Service Trends 2014

Alan Berkson

I’m always happy when my good friend Alan Bekson has time for ACT LOCAL Marketing and this week Alan shares what he sees as the most important Customer Service Trends 2014.

Alan Berkson is Director of Community Outreach for SaaS customer support company Freshdesk. He blogs and speaks about technology, digital media, and customer service based on his deep experience across Main Street, Wall Street and the United Nations, and as a pioneer in the managed services business in the SMB market.

You’ll learn about customer service options in the cloud and I even share my 8 Tips for Great Customer Service all on Episode 61.

Customer Service Trends 2014 – Episode 61

Tweet me about the show @kalynnamadio and use the hashtag #ACTLOCALMarketing to join the conversation.

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